Visit policies
Welcome to BetaSteez. These rules protect your chair time and the specialist’s day. By paying a deposit you agree to them. They match how the app actually works — not a single salon’s front desk.
Effective 10 September 2026
Booking
Hold the chair. Online bookings are held with Paystack. Listed prices already include the BetaSteez service fee (5% on the specialist’s rate), unless the specialist covers it. You pay a service deposit of about 10% of that listed total (at least ₦1,000, never more than half). The other 90% is due to the specialist when you meet. On a completed visit the specialist keeps their set rate (online hold share + what you pay at the chair). BetaSteez keeps only the inclusive service fee.
Confirmation. The slot is confirmed after Paystack succeeds — not when you tap a time. Track it in Appointments.
Reminders. We send transactional email (and push if you opted in) about 24 hours and about 2 hours before a visit. Specialists can also get a “visits today” ping. Keep your email and phone current. These are visit reminders, not marketing.
More than one service. Bridal, party, or add-ons are booked as one visit with a primary service plus extras on that specialist’s menu. There is no separate “group of 3” product. The hold payment is always about 10% deposit of the listed total (min ₦1,000, max half the service).
Cancellation & rescheduling
A missed or late-cancelled slot is time the specialist cannot sell, and someone on the waitlist may have wanted it. We use the deposit you already paid — we do not silently charge the full remaining balance.
24+ hours’ notice
Cancel from Appointments. The deposit is refunded via Paystack (often 5–10 business days). The freed slot can be offered to the waitlist.
2 to 24 hours’ notice
Half the deposit is refunded via Paystack. The other half goes to the specialist for the held slot, minus the matching share of the BetaSteez service fee. Anything you prepaid above the deposit is refunded in full.
Less than 2 hours
Very late cancel: the deposit is forfeited. The specialist receives that hold minus the BetaSteez service fee (your empty-chair protection). Anything you prepaid above the deposit is refunded. We never auto-charge the full menu price.
No-show
If the specialist marks a no-show, the deposit is forfeited. The specialist receives that hold minus the BetaSteez service fee. No-shows in the last 12 months raise your next deposit: 25% after one, 50% after two, and full prepayment after three. We do not auto-charge the unpaid remainder of the service.
Reschedule
You or the specialist can move the visit before it starts. The original deposit carries over. New times still have to be free on the specialist’s calendar (including Google Calendar busy time if they connected it).
Late arrival
15-minute grace. Specialists are asked to hold the chair about 15 minutes. This is a house rule, not an automatic clock in the app.
Shortened service. If you arrive later than that, they may shorten the service so the next client is not delayed. You still owe the booked price (deposit already paid; balance as agreed).
Too late to start. If they cannot run the service at all, treat it as a late cancellation: deposit forfeited. Message them from Appointments if you are stuck in traffic — they decide whether to wait or mark no-show.
If the specialist cancels
You get a full refund of the deposit you paid online through Paystack — nothing is kept by the specialist or BetaSteez. Rebook the same specialist or pick someone else from Appointments. A waitlisted client may be offered your freed time.
Waitlist
Joining a waitlist is free and is not a paid booking. When a future visit is cancelled, the next waiter can get a short link (about 30 minutes) to book that slot. Paying the deposit locks it.
Home & travel visits
For home or travel jobs, provide a safe, clean space and power where needed. The specialist may decline an unsafe location. In-area travel fees show at checkout when they apply.
Disputes
File from Appointments within 48 hours of the visit time. Pick what went wrong and add up to 3 photos; photos are needed for poor work and hygiene concerns. Our team aims to reply within an hour and reviews each case. If upheld, what you paid online is refunded via Paystack. If dismissed, the booking stands and any pending specialist payout can be released.
Photos are only visible to our team and are deleted 7 days after the case closes. Clients with repeated upheld disputes get a closer review on new ones.
Massage & spa sessions
Buffers. Sessions may include a short buffer after each visit. Arrive on time; late arrival may shorten the remaining chair time without a refund of the deposit.
Health notes. Disclose allergies, medication, or medical conditions before the session starts so your specialist can adjust safely.